Key Account Manager
View a video of what being a Change Maker means to me.
Stacie Stechenfinger is a graduate of The Ohio State University, she came to SYGMA just one year post college. Stacie had no buying or account management experience when she began her career at SYGMA. During the hiring process, she exemplified the skill set, aptitude, and attitude we needed to fill the role. Stacie, just this month, celebrated her 5 year anniversary with SYGMA. She has been promoted 3 times during her tenure. Stacie started as a Buyer, was promoted to Assistant Corporate Account Manager one year, and in less than 2 years she was again promoted to a Corporate Account Manager. Her most recent promotion occurred one year later when she was promoted to a Key Corporate Account Manager. Stacie will be 30 on Nov 24, 2018.
As the Key Account Manager, Stacie leads our largest customer account – Panera Bread - and manages a team of 7 associates. The Panera Bread account Stacie is our most complex customer. It is highly unusual for someone on this team to go from being an Assistant to leading the largest customer account in less than 3 years. At the time of this promotion, Stacie had only been with the company 4 years. Stacie brings positivity to any situation and a sense of calm. It is her attitude, professionalism, and ability to learn quickly that have served her well and enabled her to navigate and adapt to any situation. Stacie is not only the youngest leader in our department but the youngest on the team she leads. She is well respected by all.
Over the last 6 years, we have had 33 associates on the Panera account management team. During that time, retention on this team had been challenging. Since Stacie took over the account, retention on this team is 100% and the abilities of this team have multiplied. In our meetings last week, we discussed a customer first approach model. Stacie has been demonstrating this mentality and expectation at SYGMA and she is a role model for all. Stacie takes any situation and views it with an approach of: what is our opportunity; how can we manage the business differently; and, what can we do to support our people?
When Stacie took over the team she inherited an employee that was struggling – someone the previous leader had given up on. Stacie worked with the associate and created a development plan for her and today that associate is one of the strongest contributors, positive, team players on the account. The leader in Stacie saw that she had someone valuable and worth the time to coach and help. Today that development plan is utilized as a template in our function. Stacie is the type of leader we want for our future. When we discuss building a bench, she is at the top of the list.